Touch screen not responding.

pspouse
pspouse Member Posts: 3 New User

Just got a refurbished switch 11and I can't get a response from touch screen.  Got to the Windows 10 info page and under Pen and Touch, it says no pen or touch input is available for this display.  Does this mean, it will not work in tablet mode?  This is my first experience with a touch screen product so my questions are probably naive.

Answers

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Go to Device Manager> Human Interface Devices. You should see HID-compliant touch screen. Right click on it and update driver. If that doesn't work go to Acer support and dowload platform drivers for your model. Install them even if it states you already have current drivers.

  • pspouse
    pspouse Member Posts: 3 New User

    HID-compliant touch screen driver was not there.  Do I  search for it at Acer support?  Thanks for your patience.

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    The platform package include all drivers in one install package.

  • pspouse
    pspouse Member Posts: 3 New User

    The platform package, is this same as dynamic platform and thermal framework driver?  Thanks again.