s7-391 boot issue

RVACER
RVACER Member Posts: 3 New User

All my tech expert redditors need Your help in Identifying the issue with my laptop... I am able to boot into mini windows xp using Hirens boot cd but laptop doesn't boot any other way be it boot usb (windows 10 set up) or recovery usb ...When I diagnosed using mini xp I found that System is not detecting the harddrive (c drive in which I have installed OS). However strange thing is if I keep laptop untouched for few hours it boots normally but after sometime it will shutdown automatically ..Adding to the woes Acer customer support advised that this is discontinued model and no hardware will be available.

 

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    Is Windows 10 the operating system from factory?

    Windows 10 does not require you to have a physical copy of your recovery media to reset your computer. Windows recovery offers the following options:

     

    Keep my files - Removes apps and settings, but keeps your personal files.
    Remove everything - Removes all of your personal files, apps, and settings.
    Restore factory settings - Removes everything and completely reinstalls your original operating system. This option is only available if you have upgraded to Windows 10 from another version of Windows.

     

    Use the following steps to reset Windows 10:

    Click the Start  menu and select Settings.

    Click Update & Security.

    Click Recovery.

    Click Restart now. Your computer will restart and boot to a blue Windows Recovery Management screen.

    Click Troubleshoot.

    Click Reset this PC.

     

    Choose your desired restore option and follow the instructions on your screen.

     

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • RVACER
    RVACER Member Posts: 3 New User

    Thank You for your time... Unfortunately the recovery fails....Only way left for me is to delete the disk data and start again.. Strange thing is that If the hdd fails I can still use unbuntu(installed on my usb flash drive. And so far I noticed that If I keep the laptop untouched for hours/a day or two... It starts normally(though have to reinstall windows....normally as in boot recognizes hdd )

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Certainly sounds like a hardware issue. Is fine cold but fails when heats up. Does any part of the case feel hot ? Might also checkout the SPEEDFAN utility and see if anything is overtemping.

  • RVACER
    RVACER Member Posts: 3 New User

    Yes it seems so . But no issues with fan.. I started using the external laptop cooling fan and so far all good. However I also removed the battery  because in process of dismantalling laptop i accidentally teared the black  cover of battery. If you get time can you let me know/give a link from which I can know when is the time battery becomes unsafe to use. Thanks again for the all the suggestions

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    There is a third party utility called BatteryInfoView from Nirsoft that can tell you the state of the battery.