WIndows 10 Anniversary Update causing freezing - any solutions?

PaulQPaulQ Member Posts: 6

Tinkerer

Are you experiencing whole system freezes after the anniversary update? It's happening every 10-20 minutes and lasts about 30 seconds. People all over the web are reporting it on all sorts of different laptops. I am wondering if any Acer users have a fix.

 

Have you experienced it on your VN7? What's your solution?

 

I can't rollback. I tried and my whole system crashed. I had to reinstall Windows from scratch and all I could find was the Annniversary version. Now I'm stuck with it and the freezing.

 

Paul

FAQ & Answers

  • andyzandyz Member Posts: 19 Troubleshooter

    Currently I am having problems related to I think a windows update. I use my laptop for a bit and then it locks up completely and the fan goes to full and stays locked up for several minutes until I hard reset it when it may do some quick recovery thing. Hopefully updating has now worked but it happened twice so far...

  • andyzandyz Member Posts: 19 Troubleshooter
    Nope laptop unusable - locking up indefinitely every session
  • PaulQPaulQ Member Posts: 6

    Tinkerer

    You guys are indeed experiencing the Windows 10 Anniversary update bug. I spent days trying to fix it. The only solution I have found is to roll back to the April v1511 of Windows and not update again. Everything is working fine now.

     

    I found help in this forum and thread. It's long so be prepared to read. I used the tool to download the previous version from Microsoft.

     

    https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-may-freeze-after-installing-the/5a60d75d-120a-4502-873c-8bfec65c82d0

     

    Good luck!

  • CMCCMC Member Posts: 2

    Same here on a V17 Nitro. In my case it is one of the recent windows updates that causes the freeze.

     

    Short-term workaround:

    - <Windows>-<R>

    - services.msc

    - scroll down to 'Windows Update' and double-click

    - set to 'disabled'

     

    If you are too slow to do this before the freeze, try to boot in safe mode (google for Windows 10 instructions) and do it there.

     

    Warning: disabling Windows Update is of course *not* an acceptable mid-term solution. Please post here if you got a permanent fix for this issue...

     

  • andyzandyz Member Posts: 19 Troubleshooter

    My laptop eventually fixed itself after refusing to boot into anything but safe mode for ages.

    However it is still freezing for short periods, probably a driver issue but I don't know how to find the problem

  • PaulQPaulQ Member Posts: 6

    Tinkerer

    100% agree with CMC and shutting down Windows Update needs to be done.

     

    No news on permanent fix from Microsoft yet. I love having my system exposed to any future explouts because I can't get Windows Updates. Microsoft really dropped the ball. They are fixing the webcam issue faster than this one.

     

  • CMCCMC Member Posts: 2

    Maybe I hit the wrong thread...

     

    Symptoms are as described by andyz: after every reboot Windows Update automatically tries to install an update (this one here KB3172729), freezing the system when almost done (96%) and the fan goes to full. It won't come back, only a hard reset helps.

     

    However, I'm still on Windows Version 1511 and currently only disabling Windows Update helps.

     

    Update: Microsoft has a tool to skip individual updates "Show or hide updates" troubleshooter

    Like this, at least the other updates go through now.

  • PaulQPaulQ Member Posts: 6

    Tinkerer

    That "show/hide updates tool" looks interesting. When I run it, it presents me with a bunch of updates but none of them are the Anniversary update which i would love to hide and be able to get the others. Right now, I am just sticking with all updates off. This could just be me.

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