Password recovery for erecovery factory reset on acer aspire

sean07sean07 Member Posts: 5

Can anyone help with a password recovery option for the erecovery factory restore if the password has been forgotten. Ive got an acer aspire running vista basic thanks.

FAQ & Answers

  • JackEJackE ACE Posts: 23,729 Trailblazer

    If you can boot into Vista, have you tried the procedure in this link?

     

    http://acer.custhelp.com/app/answers/detail/a_id/12869/~/how-do-i-restore-my-computer-using-the-erecovery-management-program%3F

     

    Jack E/NJ

    Jack E/NJ
  • sean07sean07 Member Posts: 5

    Hi yes Ive tried this but its the password Ive forgot and need to recover thanks.  

  • JackEJackE ACE Posts: 23,729 Trailblazer

    What is your Acer model and number?

     

     

    Jack E/NJ

    Jack E/NJ
  • sean07sean07 Member Posts: 5

    Its an Acer Aspire 5315 running Vista home basic thanks.

  • JackEJackE ACE Posts: 23,729 Trailblazer

    If you haven't done so already, please follow this Acer video link to try to bypass the password issue via the Alt+F10 boot recovery method.  Report back.

     

    https://www.youtube.com/watch?v=H2xoMEPfiPQ

     

    Jack E/NJ

    Jack E/NJ
  • sean07sean07 Member Posts: 5

    When I do it this way its still asking for the empowering technology password which I dont know.

  • JackEJackE ACE Posts: 23,729 Trailblazer

    OK. On cold booting, can you tap F2 at the Acer logo screen to enter the bios menu? Or does it ask for a password too?

     

    Jack E/NJ 

    Jack E/NJ
  • sean07sean07 Member Posts: 5

    No it doesnt ask for password to access the bios.

  • JackEJackE ACE Posts: 23,729 Trailblazer

    Good. Cold boot. At the Acer logo tap F2 to enter the bios menu. One of the headings in the bios menu should have an option to enable D2D recovery. Make sure that option is enabled. Make sure any password options in any of the headings are disabled. Then F10 to save the bios menu changes and exit. Immediately press and hold the Alt key while tapping the F10 to try to restart the erecovery procedure again. Are you still asked for a password now? If so, do another cold boot and repeat. Report back.

     

    Jack E/NJ     

    Jack E/NJ
  • al5al5 Member Posts: 1

    i need a password to get my device to work, i bought it at a thrift store and it did not come with a password,what can i do to get it to work.

  • JackEJackE ACE Posts: 23,729 Trailblazer

    If your model is also the Aspire 5315 with WinVista, please follow the earlier instructions. Jack E/NJ 

    Jack E/NJ
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