Phone syas SIM2 slot is unoccupied no matter which of two BELL SIMS are in it.

Simon_CY
Simon_CY Member Posts: 2 New User

One SIM is a flex plan with Data only, everything else is additional charge. The other is a SIM provided by my job for texting and phone calls. Need to be able to use both, but the phone says there's no SIM in SIM2 no matter which is inserted. Either one works fine in SIM1. Phone is only a couple months old and doesn't suffer abuse.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Phone Model?

     

    have you already tried a factory reset?

    settings/backup&reset - factory data reset

    (backup all your personal data first)

     

    if after a factory reset SIM2 slot is still not working, give Acer support service a call, probably it's an hardware issue.

    I'm not an Acer employee.
  • Simon_CY
    Simon_CY Member Posts: 2 New User
    Z220. I'll try a reset when I get home and can put in an SD card, thanks.