x34 DP communicates with gpu but displays black screen

Keith87
Keith87 Member Posts: 1 New User

Hey guys,
Hoping to get a little advice from here as both the shop where I bought my monitor and the acer call centre have been absolutely useless at trouble shooting.

 

I have only had my monitor for 2 days now, I used the OSD to enable game mode and it has apparently ruined the monitor (according to acer call centre). After being curious about what the G was on the OSD my DP will display the logo, BIOS and windows loading screen on start up of the computer but then goes to a blank screen after that. It will not display the 'no signal found' message and the HDMI cable still displays everything fine.

 

The call centre informed me that it is not possible to do a factory reset on the monitor as it only has a colour reset...surely this isn't true? Their solution at this stage is to send the monitor for repair which can apparently take 7-10 days. I would really rather not be without my monitor for over a week if I could potentially fix the problem myself with some troubleshooting.

 

Thanks, Keith