acer jade primo: flight mode turning off and on rapidly, phone not usable.

JackF94

I've had the phone just over a week now. Tonight it started playing up by constantly turning off and on flight mode and mobile internet and signal just wont turn on at all. I've tried a hard reset and that does not work.

Antonl

Hello JackF94,
I think you must contact Acer Service Center to solve your problem.
You have the number to call for your country on the last page of your warrranty guide.

 

JackF94

Thanks Antonl,

I have sent the phone to Acer via UPS. I'm hoping that they either repair or replace the phone as it was quite expensive. There is no damage to the phone externally as it's been kept in it's case. I am a bit worried though as I have read on forums that Acer sometimes refuse to repair even under warranty, blaming customers for damage. If they repair/replace it I would be a happy customer.

Antonl

I think that Acer will repair your Jade Primo

From which coutry are you ?
Don't forget to keep us informed about the repairing right here

JackF94

I'm in the UK. Yes, the phone should be with them on Monday. I'll keep you informed on what happens. Thanks

JackF94

The phone has arrived with Acer and the status is now stating that it's under repair.

Antonl

Good news
I think you will receive receive your repaired phone on 7 working days maximum
I wait your message when you will receive your phone repaired
See you soon,

JackF94

Thanks for letting me know, I greatly appreciate it. Will let you know. Cheers!

JackF94

Somebody from Acer called today to say that they were waiting for a spare part to arrive to repair the phone with. Should be 5 working days.

Antonl

Hey JackF94,

Have you received your Jade Primo from the Acer service center repaired ?

Let us know

JackF94

Hi Antonl,

The phone came back last week repaired and had no issues so far. The documentation said that the motherboard was replaced. All good now! Thanks for your assistance.

Antonl

You're welcome.
I'm happy that the motherboard was replaced and that all is good now
Have a nice week-end .

JackF94

I don't know who to ask but will the hey cortana feature come to the primo anytime soon? And any work on the liquid extend lapdock?

Antonl

I haven't mobile phone with Windows 10 Mobile, but have you tried that :
https://youtu.be/0Oxn8lX3rkI
I know that's for computers, but I think you can do the same manipulation in Windows 10 Mobile.
You can try also that :
http://m.windowscentral.com/enable-hey-cortana-lumia-950
Keep me informed.