VN7-792G Sound cuts out

hwb
hwb Member Posts: 1 New User

Sound on my machine cuts out randomly.  Reinstalled audio driver but it still happens.  I think it is hardware.  If I tap on the case, I can get sound to come back.  Acer wants me to send it in for repair but I don't want to be without the machine for two weeks.

 

I tried headphones (they work).  I am suspecting the headphone jack itself - maybe a bad mechanical connection where it switches from speakers to headphones.

 

Anyone else have this problem or a solution?