Predator G9-592-712F electric noise

biotic
biotic Member Posts: 4 New User

I recently bought a Acer Gaming 15.6'' Predator G9-592-712F, after i installed Windows and set up all the stuff i wanted too use i noticed the following things:

1. whenever i open something that uses 3d, the laptop starts making a electrical noise from the inside of its case, the noise stops instantly when i switch to another application; this also happens with some movies.

2. specialized 3d diagnostic and bench-marking software don't see the graphics card but still test it, at the end they give a high score but the graphics cards is generic not the GTX 980 installed.
also the only card it sees is the ingrated intel card

3. predator sense wont install under no circumstance.

Answers

  • AJ-KW
    AJ-KW Member Posts: 68 New User

    I would highly suggest you to return your laptop and get another one through warranty...

  • biotic
    biotic Member Posts: 4 New User

    Any other suggestions?

  • OHXE
    OHXE Member Posts: 2 New User

    I agree with AJ, its better if you return it, because i don't know if the problem is from the PSU or the laptop...

  • biotic
    biotic Member Posts: 4 New User

    From what i researched the electrical noise is coil whine, ill test it more and see if the problem persists.

     

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    hm,

     

    the only "electrical noise" I can imagine is like with some GTX970 cards the sound of the inductors...maybe you can google it and verify if it sounds like that?

     

    In case of yes, I agree with the others.

     

    Best case and very often the reason with newer pcs and notebooks is a defective hdd. Do you have any hdd diagnostic programs?

  • biotic
    biotic Member Posts: 4 New User

    I will run a diag program for the drives.

    Also, I figured out why Predator Sense wasnt installing.

    I has to do with the version of the bios, if bios version is 1.03 pred sense wont install you have to upgrade to 1.05 in order to install. This issue is probably caused by some bios feature that are incompatible with the newer predator sense software.

    This is an issue since the laptop comes with 1.03 and acer care center doesnt install bios updates.

    Maybe this will help other people in this situation.