Examples: Monday, today, last week, Mar 26, 3/26/04

Most of the keys on my Acer E5-471 laptop keyboard stopped working. HELP PLEASE!

Supershen13Supershen13 Member Posts: 1

As of the moment, I am typing with the help of an onscreen keyboard.  I couldn’t point out exactly what precipitated this problem since it was working fine a day before. The keys that stopped working are:


1 3 -   [second row]

q, t, u, p, ] \    [third row]

Caps lock, s, d, g, h, j   [fourth row]

m, right shift    [fifth row]

upper key [sixth row]


I’ve tried every possible method to troubleshoot the problem (restarting it, removing the battery, updating drivers, re—installing drivers, resetting the laptop) but none of it work.

I’d appreciate if you could help me out. Thanks!

FAQ & Answers

  • IVAN_PCIVAN_PC ACE Posts: 4,810 Pathfinder


    Supershen13 Smiley Very Happy


    further proof, check with a USB keyboard, if it is a problem of PC (software) or keyboard (hardware) being hardware will have to change the keyboard, if software must reset the computer to see if the problem is solved or update the BIOS.



    If this is "the answer," click "Accept Solution" to help others find it.

Sign In or Register to comment.

Who's Online in this Category0

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer

Drivers &


Get Product Information
( only)

Acer Support