My acer aspire 5742 won't startup correctly, it goes from a black screen to a screen that says acer enter f2 for startup, then alternates between those two screens.
Right this moment I have managed to get it going and am in the processing of backing it up to an external hardrive.
I rang acer support and they told me this is due to me installing windows 10 (about six months ago) and even though it appeared to be fine it has been corrupting the (motherboard? i think that's what she said). the lady told me I have to restore the laptop to factory settings.
Can someone please confirm to me that this is what I do need to do?