Aspire SW5-012 Switch 10 Is My model. My 2 in 1 laptop got struck while surfing the net......

PraveenGV
PraveenGV Member Posts: 1 New User

Aspire SW5-012 Switch 10 Is My model. My 2 in 1 laptop got struck while surfing the net, then it got Restarted...

But the problem is that i can see a blank screen only, which consists of mouse pointer i.e. i can use mouse pointer but the screen is black and blank..

 

so, when i try to make use of the total battery it got discharged. and i kept charging and tried to restart again but i can see only the blank screen with a mouse pointer..

 

so how to reset it without loosing any data stored in internal harddisk.. can you please help me out... Thank You...

Answers

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Try holding down the power for about 20 secs. The system should then be completely off. Then, try turning on.