Hi, I don't know if this is the right location for this question but I did not see my laptop in the list or understand the choices in the select location colum. I started the recovery and I put in all the disks and I am now at the point where all the disks are out of the laptop and the software and updates are being installed. I got to the screen that says its installing sysprep-factory mode. The progress bar is full and its at 36 of 36 and after where it says installing sysprep-factory mode.... it has these pulsating dots that looks like its still loading info. but its been at this point for about ten hours now,( left it over night) is it frozen or is it posible it takes this long. Thanks for any help.