Iconia W701 bluetooth keyboard issues

Shannon_X
Shannon_X Member Posts: 1 New User

The product:

-Iconia W701 convertible

-OS: windows 8.1 64-bit

-Bluetooth keyboard driver version: 6.3.9600.17673

 

 

The issue: 

-Whenever I connect my bluetooth keyboard jacket to my tablet, i lose the use of all right-click functions, gets "ghost touches" with flashing displays, the windows bar on the right of the screen flashes and disappears whenever I try and swipe it out, random shifts between interfaces.

-All works well again after disconnecting bluetooth keyboard.

-Bluetooth keyboard is fully charged.

 

 

When it occurred:

-About a week ago. 

-This issue had also appeared a few months prior, after a software update. Back then I was able to resolve this issue by rolling-back the bluetooth keyboard driver.

 

What I've already done:

-Tried to roll-back to previous version of the bluetooth keyboard driver, only to find the "Roll Back" function disabled.

-Ran the sfc scannow, no issue detected.

-Ran both my antivirus and Microsoft safety scanner. No virus detected.

 

Appreciate any assistance to resolve this ASAP as I've got a few reports to work on via my convertible and using the on-screen keyboard is drastically slowing down my progress (I've had to cancel my Sunday activities because of this issue)

 

PS: I'm not too gopd with computer so it'd be great if you can explain in layman terms

 

PSS: Please excuse the spelling. 

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    I don't have a solution, but a work around would be to connect a regular PC keyboard. A wired one to the USB port or a wireless with USB dongle.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HEAVEN75
    HEAVEN75 Member Posts: 4 New User

    it seems we had the same problem...mine was solved this afternoon...try doing this...go to "change setting" pair the acer keyboard device by presssing the fuction key and the bluetooth key at the same time for a number of seconds.