Aspire V 15 Nitro "No battery is detected"

ajay117
ajay117 Member Posts: 1 New User

Purchased an Aspire V 15 Nitro( VN7-571G-50VG) and as I soon as I started it up it had "No battery is detected" on the battery icon and as soon as the power cord is disconnected it turns off so it can only stay on when its connected. I tried resetting the battery but it didn't work. Any ideas how else to fix this?

Answers

  • sharky25k
    sharky25k Member Posts: 473 Skilled Practitioner WiFi Icon

    Hi,

     

    First you can try to update your BIOS to the latest version if you don't have the latest one.

     

    BIOSAcerUpdate KBC to V1.171.148.8 MB2015/03/20Download

     

    But I don't expect it would help.

     

    If you just purchased the notebook just bring it back because I don't think that it has anything to to with the software side. It could be that the battery is just not connected (just by mistake they forgot to connect the battery connector) or that the battery is defective. Either way I would bring the notebook back.

     

    I don't expect that you can turn on your notebook without the charger plugged in and if this is the case it clearly means that the issue is not software related.