Chromebook 13s (Cb5-311) are losing screws...

waitkusj

My School District purchased around 120 Acer Chromebook 13s in June of last year. We've noticed over the course of the year that some were missing screws from the bottom casing. We had this issue before with a different brand last year. After talking with other local school districts, this seems to be a wide problem when it comes to Chromebooks (HP, Dell, Acer). 

 

We would like to get these screws replaced, but I can't get Acer to just send me some replacements. They want me to send in each unit for repair (even under warranty this is crazy as it costs us ~$7/unit to ship to Acer). I was wondering if any of you resourceful people out there know the screw size for this particular model?

 

 

TL DR Acer is being stingy with replacement screws and I am trying to find out the size I need for the CB5-311 bottom casing screws.

Blayn-Acer

Sorry your products are losing screws. I can help get you the screws you need without sending in your products. Can you please send me a private message so I can work with you to get this resolved.