I have an Acer Aspire V5-473P laptop. Originally it was Windows 8 then upgraded to Windows 10. Couple of days ago the hard-drive suddenly died. We put in another hard drive and did a clean installation of windows 10. Now it works fine, except that battery shows as plugged in, not charging. So it can only run with adapter and can't use battery at all. We tried reset the battery (use the reset battery pinhole and disconnect/reconnect battery). Also tried delete the battery's driver. After reboot the driver installed by itself. But neither of these methods work. Any suggestion on how to fix it? Thanks!