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Aspire V5 battery plugged in not charging

I have an Acer Aspire V5-473P laptop. Originally it was Windows 8 then upgraded to Windows 10. Couple of days ago the hard-drive suddenly died. We put in another hard drive and did a clean installation of windows 10. Now it works fine, except that battery shows as plugged in, not charging. So it can only run with adapter and can't use battery at all. We tried reset the battery (use the reset battery pinhole and disconnect/reconnect battery). Also tried delete the battery's driver. After reboot the driver installed by itself. But neither of these methods work. Any suggestion on how to fix it? Thanks!

Answers

  • philetusphiletus Posts: 4,400ACE

    Was the battery working good before thr HDD was replaced? Getting a full charge, etc.?

    Did the person who installed the HDD forget to plug the battery back in afterward?

     

    2016-05-17_2200.jpg

  • wsliuwsliu Posts: 4Member

    The battery was working fine before changing HDD. It did plug in. We tried plugin/unplug several times. The status on the battery shows 'xx% available (plugged in, not charging)'. If we remove power adapter, the laptop shuts down immediately.

  • sharky25ksharky25k Posts: 471Member

    Hi,

     

    Just a short question. When your notebook if off (like completely turned off) does the battery charge? (of course with the charger plugged in) If the answer is not, then I don't think there is anything what we can do to help you. It means that the problem is nowhere is any way the software, but the hardware, so I would suggest to replace the battery, or take it to a service do diagnose the problem. You did the basic trubleshooting (like disconnecting and reconnecting the battery and/or resetting it).  It can be that the battery was shorted, and the chip which reports the battery status (usually on the battery) is malfunctioning, or it could be that the charging cirtuit itself has some problem. To be honest I don't think we can diagnose this issue, just a specialist who can see the notebook can tell you for sure. Since your notebook is working fine from the charger I don't think there could be any issue with the charger.

  • philetusphiletus Posts: 4,400ACE

    I believe you're saying that you changed the HDD yourself. 

    Would the battery get a full charge before the HDD replacement.

    If it is plugged in and you did everything correctly, I would say it needs a new battery.

    One thing, if, unplugging the battery cable, someone pulled on the wires, it may have pulled a wire back where it's nit getting a good connection.

     

  • wsliuwsliu Posts: 4Member

    If I put in the power adapter without turn on laptop, the light indicate battery is on (as orange). Let it remain for several hours and it's still orange. When laptop is on, it says battery is at 92% level.

  • sharky25ksharky25k Posts: 471Member

    Hi,

     

    I assume that the orange light means the battery is charging (I have no idea).Does the percentage change in windows after keeping it plugged in for charging when the computer it's off? And if you remove the charger even after "charging" does your computer stay on or it's shutting off imediately as you described previously?


    Also could you tell me what is hw monitor telling you about the battery?

    /en/home/leaving?target=http%3A%2F%2Fwww.cpuid.com%2Fsoftwares%2Fhwmonitor.html" class="Popup

    Like designed capacity, actual capacity and so on.

     

  • wsliuwsliu Posts: 4Member

    I download HWMonitor. Following are the numbers shown for battery: Current Voltage 16.658V; Designed Capacity 53352 mWh; Full Charge Capacity 54112 mWh; Current Capacity 49446 mWh; Charge Level 91%.

    If I unplug power adapter, the laptop shuts down immediately.

    BTW, I search on internet. Some places say it may need to refresh or upgrade BIOS. But refreshing BIOS seems to be dangerous. Is it something I should try?

    Thanks!

  • sharky25ksharky25k Posts: 471Member

    Hi,

     

    Well obviously there is something really wrong with the battery readings. I mean you have the full charge capacity bigger than the designed capacity. You have this situation if the computer is new (like one or two days old) and it dissappears imediately after first few days of use. The full charge capacity of a battery will be always lower than the designed capacity and will get even lower with the time. This difference is the wear level of the battery. I don't think that even reseting or updating the BIOS can fix the issue. There is obviously something wrong with the battery or in worst case with the charging circuit.

     

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