OS: Windows 10 Build 1511
Synaptics Driver: 188.8.131.52
I restart the sytem. At this point, the touchpad is working without issue. I then close the lid on the laptop to initiate S3(sleep). I notice on of the LEDs on the right side starts blinking. I open the lid and press the power button to resume from S3(sleep). 2 out of 4 times two-finger scrolling stops working at this point.
Is there a new driver that fixes this issue? Is there a way I can submit a ticket directly to Acer without going through chat or phone #?
Reason I am avoiding customer support: Chat representative wanted me to disable driver verificication with full assurance that this will fix my issue. Disabling driver verification is only useful when the device is not working at all. I tried it and it failed to fix the issue.
The other reason I am avoiding customer support is that the end result is very likely an RMA, which will not fix the issue.