LAPTOP screen OFF and ON while charging and removing from charge

Bhan
Bhan Member Posts: 2 New User

Actually I have E5-573 Aspire and when i put my laptop on charge, the screen goes off and then again in 2-3 seconds it turns on, work is at the same place but screen problem, vice versa when i remove it from charge.
This is the main problem which i'm facing.
How can i fix it??

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Are you using Windows 10?

    Acer support says (April 16, 2016) this is a Windows 10 issue and they are developing an update.

    You can contact Acer customer service and ask them, 1 (866) 695-2237

     

  • Bhan
    Bhan Member Posts: 2 New User

    but in my another laptop i'm not facing the same issue as that also has windows 10 !!
    Please check it out and let me know