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Just got Chromebook 14. Unable to run Chromebook Recovery Utility, says "Invalid Model Number"

ednjohnsonednjohnson Posts: 2Member

Just got new Acer Chromebook 14, but am unable to make a recovery disc. When I run Chromebook Recovery Utility it says "Invalid Model Number". Is there another way to prepare a recovery disc?

 

Thanks

Best Answer

  • Acer-CoryAcer-Cory Posts: 1,450

    Acer Crew

    Accepted Answer

    Hi all,

     

    I just received word that it's available.On the Chrome Recovery app, I'm able to see that it is there.

     

    Can you please try to access the recovery and let me know if you're still having trouble?

     

    Thanks,
    Cory

FAQ & Answers

  • rlruffrlruff Posts: 2Member

    I have the same issue.  I just received my cb3-431 and wanted to create a usb recovery drive.  Same message as your.  Even tried chrome://imageburner and get 

    This site can’t be reached

    The webpage at chrome://imageburner/ might be temporarily down or it may have moved permanently to a new web address.

     

    Ron

  • sparky3sparky3 Posts: 5Member

    Same problems.  I guess this model is too new?

  • Acer-CoryAcer-Cory Posts: 1,450Acer Crew

    Acer Crew

    Accepted Answer

    Hi all,

     

    I just received word that it's available.On the Chrome Recovery app, I'm able to see that it is there.

     

    Can you please try to access the recovery and let me know if you're still having trouble?

     

    Thanks,
    Cory

  • ednjohnsonednjohnson Posts: 2Member

    Hi Cory,

     

    Thanks for letting us know. It does work and I have a recovery disc.

     

    Again, thanks,

    Ed

  • sparky3sparky3 Posts: 5Member

    Well, the app for making the recovery USB worked.  I got an update symbol, clicked to restart and the computer died.  Dead, not even the charging light comes on.  Tried everything by talking to Acer support.  It's now a boat anchor after only 5 days.

  • Acer-CoryAcer-Cory Posts: 1,450Acer Crew

    Acer Crew

    Thats rough sparky...

     

    Just to put it out there, are these steps failing you? http://acer.custhelp.com/app/answers/detail/a_id/27646

     

    Cory

  • sparky3sparky3 Posts: 5Member

    Yep, did all those and more as directed by telephone support.  Checked AC power supply is working.  No charging light, just dead. Send it back.

  • rlruffrlruff Posts: 2Member

    Thanks Cory.  Your advice did the trick.  My new CB3-431 is humming along.

     

    Thanks,

     

    Ron

     

  • Acer-CoryAcer-Cory Posts: 1,450Acer Crew

    Acer Crew


    rlruff wrote:

    Thanks Cory.  Your advice did the trick.  My new CB3-431 is humming along.

     

    Thanks,

     

    Ron

     


    Great to hear. The Chromebooks are really great machines when it comes to troubleshooting. The Chrome team does a lot to simplify the issues we've all experienced with Windows over the years.

     

    Unfortunately, it sounds like sparky had an actual hardware issue. I'm sorry we couldn't get you fixed up.

    Cory

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