My Acer Aspire ES17 laptop keyboard will not work the mouse pad works fine and external keyboard.

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Micha73
Micha73 Member Posts: 4 New User

Please help urgent, My laptop keyboard will not work and type anything. i done a system restore back 2 says and still noting ive gone to settings to keyboard and uninstall etc and still does not work was working fine the day b4 and not used it since just been on charge the mouse pad works  and external keyboard. unable to get no further than the sugn in screen

 

please help urgently use the laptop for work .

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  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    Hello,

     

    What model do you own exactly?

    France
  • Micha73
    Micha73 Member Posts: 4 New User
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    ES17-731-P7RK

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • Micha73
    Micha73 Member Posts: 4 New User
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    thank you let me try this now will get back to you.

  • Micha73
    Micha73 Member Posts: 4 New User
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    Thank You sooooo much the keyboard is working again.

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    You're welcome

     

     

     

    ... well I can go to sleep! Smiley Happy

    France