My laptop says no bootable device. Alt and F10 say failed or missing. My laptop is new

Lisal777
Lisal777 Member Posts: 3 New User

No bootable device... Won't do anything. Still under warranty. Any advice? Please help. Alt and F10 don't work.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    I don't know how you did ALT + F10, but try ALT + F10 once more. Hold both of them down and start the Device.

    What is the model number and Windows version?

    Did this happen after a normal shut down?

  • Lisal777
    Lisal777 Member Posts: 3 New User
    E5_573_52US is the model #. I got to the boot menu and it said unknown and unknown were the only options. It said the boot failed or is missing. It said to insert media boot disc. I hadn't made one yet. I wasn't expecting it to stop working so quickly. I probably need to contact customer service. Do you have any other advice? I appreciate it. Lisa
  • Lisal777
    Lisal777 Member Posts: 3 New User
    Thank you. I will do that!