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Keyboard on my V5-572p laptop will not work even at login upgraded to Win 10 with no change,help?

Airelec1Airelec1 Member Posts: 3

Thought maybe I had a virus, none found. Upgraded to Win 10 From 8.1, no help. Hooked up external keyboard works great. Device Manager says keyboard is ok. Support says loose keyboard connector but how is device manager not picking that up? Any other ideas?

FAQ & Answers

  • philetusphiletus ACE Posts: 4,428 Pathfinder

    Turn it off and unplug it.Turn it over and find the pinhole in the bottom. With a paperclip, press into the hole until you feel a click and hold it for 5 seconds. 

  • Airelec1Airelec1 Member Posts: 3

    Took off the back and the keyboard ribbon was not seated all the way in on one side. Reseated the ribbon and keyboard works, but no numeric pad. The numbers at the top of the keyboard work. Tried Num Lock several times with no change. Any ideas?

     

  • Airelec1Airelec1 Member Posts: 3

    THanks for the site. Tried several solutions. Turning off the mouse keys restored all but 1,2,5&6. I have another V5 with a bad screen so may swap the keyboard. Thanks for all your help!

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