Acer Predator G9 791 Freeze with Black Screen

nahkapa

Hi there guys , i have a strange problem with my new laptop.

I played WoW when the keyboard stops working , i close the game click start -> restart  after that on the screen appear "restarting" and then the screen became black the keyboard backlid is illuminated , all the fans are working silent in idle mode maybe and there is nothing i can do to restart at the moment!!

I try to press and hold Power button , Ctrl+Alt+Del , normally i will try to remove battery but this with this model this can not be done.

If i try to plugin mouse in the usb the mouse is not powering up.

 

My laptop SN is :NXQ02EX031***

 

Is there any keyboard shortuct or something else that can simulate battery off so i can restart or is there any idea for what to do now since i can not go in the store for warranty because i am on trip at the moment.

 

Regards.

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

beststevie

If you are used to go around with computer hardware, open the storage area and remove discs and try to start.

 

This is the fasted way to get more info about the error. Sometimes I could solve such sutiation by powwering on, not waiting and immedeately pressing the power button again to switch off and hold it then for at least 30 seconds.

 

Good luck!!!

nahkapa

I do not want to open laptop because there is warranty stickers and i still have warranty and it will void if remove it .

beststevie

Ok, usually it's the serviceable area and in my country, you don't loose your warranty. Just to be sure, we are talking about the same thing... could you upload a photo of this sticker?

 

But if you're very unsure with such things, it should be better you give it back for warranty replacement.

nahkapa

i found hard reset button that i did not knew it is there and reset it with pinhead so everythings is fine already , thank you very much

Alaasaad

I have the same problem (freeze and black screen after sleeting mode ).  Now, it's appear after turning on power bottom. What should I do ? The laptop is new.

Aleqh

It looks like a common issue with these models...
There should be a pin hole on the back of your laptop, just use a paperclip and pinch it for a few seconds and start it normally. It should work.

Make sure your laptop is not plugged to AC when you do this.