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Cortana disables Windows Audio Service, Wireless Adapter, & Start Menu/Taskbar Functions

jason_montgjason_montg Member Posts: 2

First let me start with laptop specs:

 

Acer Inspire V V3-372T-5051

Intel Core i5-6200U 2.3GHz

Intel HD Graphics 520

6GB DDR3 L Memory

256 GB SSD

Running fully up-to-date version of windows 10 with no additional software

 

It seems that whenever Cortana is enabled I cannot use the microphone or speakers because the windows audio srevice turns itself off. As well as some wireless networking and start menu/task bar issues whcih I will explain in detail here. I have experimented with cortana being off and restarting the laptop and it works flawlessly. If i enable cortana I will immediately get a red x next to the speaker logo in the taskbar and i get the error message, "The Audio Service is not Running".

 

I go ahead and open up services.msc, and can see that the audio service is set to automatic but is not running. I restart the audio service yet I still cannot access cortana. After a few minutes the red x will appear again signifying that the audio service has stopped again. Once this happens I no longer have access to the start menu or the taskbar (none of the icons can be clicked on or selected). At this point my wireless icon in the taskbar will goa way and the symbol for a hardwired connection will come back on. Even putting the laptop into airplane mode and back off again my wireless adapter will not become active.

 

To gain access again to the start menu, I have to use the windows key on the keyboard to "unfreeze" the start menu/taskbar. At this point I can access cortana settings and turn it off. After this I reset the wireless adapter and restart the audio service and voila! The laptop functions normally again and has not yet switched off the audio service or locked any start menu functions. The laptop however does need to be reset without cortana on to be able to connect to a wireless network. 

 

It truly appears that cortana is the root of the problems that I am experiencing. I honestly do not plan on using cortana, but as a function that comes with my $650+ laptop I would like to know how I can still be able to use this feature. 

 

Anyone else experiencing a problem such as this? If i have to render the laptop as a fault on arrival I have no problem returning it for a new one but figured i'd give it a shot at diagnosing it further before I need to do that.

 

Please let me know if I need to supply any further information, thank you for taking the time to read this!! 

FAQ & Answers

  • jason_montgjason_montg Member Posts: 2

    Sorry but this did not fix the problem. I only have one audio device to disable and thaat would be the stock speakers on the laptop. Cortana has also been reset multiple times with the same result.

  • scstantonscstanton Member Posts: 1

    I am having the same problem with the same model laptop.  It was a gift to my mother who is already skeptical about new technology, so this is a real pain to try and get her to adopt the new Windows 10 OS.  I'll watch this thread with interest and if I'm able to find a solution, I'll post it back.  Has anyone opened a case directly with Acer on the subject?

  • tkurzytkurzy Member Posts: 1

    Has anybody found any real answer for fixing this?  This for a new device and I am about to return this Acer V3 device for differen laptop manufacturers product for this exact problem and no answers provided.  I did a complete reset of the OS (Win10) and it still crashes the audio/wireless services (Realtek) whenever I use Cortana. It seems to work fine otherwise.  So either it is hardware issue or it is a serious driver issue.  The later can be fixed and I need to know how.   

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