My s7-392 has lost touchscreen. No HID under device manager.

ncline
ncline Member Posts: 2 New User

User lost touch capabilities a month or two ago and just got around to bringing it in. reloaded the drivers first of course. I have checked under device manager and no HID compliant touch screen. no pen and touch options. Refreshed widows 8.1 still nothing there. clean install of windows 8.1 no change. Upgrade to windows 10 with no changes.

 

Any thoughts or something else to try?

TIA

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,050 Trailblazer

    Hello,

     

    May be the bios version:

    BIOSAcerFix Hynix 8G load only single channel and update SMBIOS memory inf [...]2.123.7 MB2014/06/12Download
    BIOSAcerAdd SPD auto switch case for Elpida and Update CPU microcode2.113.7 MB2014/05/28Download
    BIOSAcerFix system boot fail issue2.093.7 MB2014/04/01Download
    BIOSAcerEnhanced touch panel stability on system2.083.7 MB2014/02/18Download
    BIOSAcerBIOS2.053.7 MB2013/10/09Download
    France
  • ncline
    ncline Member Posts: 2 New User

    I have updated the BIOS to the most recent it started at 2.09 and is now at 2.12.

    This is most frustrating.