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Hi I have an Acer Aspire 5536 which I purchased in 2009/10, which was windows vista. I purchased an upgrade disc and uploaded windows 7. After 2/3 years I had some issues and carried out a factory reset, which went ok. A couple years I had running issues so I took the computer to a specialist where the laptop was cleaned, a factory reset done and re-uploaded to windows 7. I now have some more strange things happening so I decided to factory reset the laptop. I followed the process of rebooting, pressing F8 and followed the process until I came to system recovery options - Choose a recovery tool. All 5 recovery tools are there except the 6th, recovery management, which I need for factory reset. The last tool on my computer is command prompt but my research tells me the recovery management is below my command prompt. Where the is recovery management?. After more research I found out that I can access Acer recovery management by pressing start, all programs and Acer recovery should be in the menu. I can't find this either. Its as though all access to recovery management has been deleted. Can anyone please assist. I would appreciate your help.