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firmware v1.17 update failed plz help me

I am trying to update but after some time it shows fail.

 

firmware v 1.17 to improve touch pad

FAQ & Answers

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    laptop model?

    which windows OS version is installed?

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • venkey_ssvenkey_ss Posts: 2Member

    aspire V 15 Nitro

     

    vn7-572G-75N7 windows 10

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    have you read the readme?

    have you choosed the correct folder?

    x86 or x64?

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Upper-LeftUpper-Left Posts: 2Member

    What "readme"?  Also, I don't understand the folder remark.  

    For what it's worth, for me the Acer Care Center says "update firmware v1.17 to improve touchpad performance."  

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    i wa referring to BIOS update.

     

    your update is about touchpad improvements, so you just need to download it from Acer care center and run it.

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • giuseppeferrarigiuseppeferrari Posts: 1Member

    I have the same issue about the 1.17 update failing to update through Care Center... have you solved it ? How?

     

    Thanks.

  • Upper-LeftUpper-Left Posts: 2Member

    Doing what IronFly suggests doesn't work for me.

  • Bruno1989Bruno1989 Posts: 1Member

    Same problem here (model: v5-591g-7374); problem1.jpg

     

    Even tried manually DLing from Acer site, no luck tho. Says there is no firmware to update. Please help

  • marcchanmarcchan Posts: 2Member

    same for me. It's the Acer Care center who tries to install the touchpad update.
    ASPIRE VN7-592G, V15 Nitro, WIN10 64bit


    failed.PNG

     

  • HyddenHydden Posts: 4Member

    Don't worry trying to download the firmware, for some reason the device got turned off. press windows+x select device manager (M) and then enable the touchpad (see picture below)

     

    Big red rectangle at bottom = device that needs to be enabled.

    Small red square at top = button to enable (will be green before you fix it, when it is grey touchpad will work)

     

     

    touchpad_activate.png

  • marcchanmarcchan Posts: 2Member

    Hi Hydden,

    thanks for posting this. I've checked the device manager settings and unfortunately it looks like the same than yours. Means, the touchpad isn't turned off. Well, this was no surprise to me, as I knew my touchpad works fine.

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