acer aspire v5 573g nvidia card not working

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tawfik
tawfik Member Posts: 3 New User

i got the laptop for almost 6 months and it was working fine under windows 10 nvidia card was working then few dayz ago my nvidia card is not detected on device manager or anywhere tried to install drivers another windows and update bios but nothing changed also battery not charging it says plugged n not charging need some help

 

 

thanks

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Go back to Device Manager and click view/ show hidden devices and see if it's there.

    You're running Linux?

  • tawfik
    tawfik Member Posts: 3 New User
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    Not showing in hidden running windows 10

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    It may be a power issue. Check your power supply for output. 19v or whatever the output voltage on your power supply.19v? or whatever your supply says the output is. Use a multimeter. That would explain the battery and the Nvidia not getting enough power.

  • tawfik
    tawfik Member Posts: 3 New User
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    my power supply working fine i even tried anew power supply still same problem

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Give Acer a call for Warranty repair.

    http://www.acer.com/ac/en/US/content/service-contact