G9-791 Bluetooth problems

Hello

I just purchased the Predator yesterday, and after installing win 10 I noticed that the Bluetooth is not working properly.

It pairs to my devices, works until the pairing is complete but as soon as the pairing process finishes, the device stops working. I tried reinstalling the windows, reinstalling the Bluetooth driver, switch off and back on the Bluetooth, switch off and back on the devices with no success.

SOMETIMES the devices will continue to work until the first restart.

the only solution i found was to delete the device and repeat the pairing process but this also is not working everytime.

I tried with a Microsoft Sculpt Touch mouse, with a bluetooth gamepad and and JBL Flip speakers.

Am I missing sometihng?

Accepted answers

Fictive

ok... so it seams that the problem solved itself, I checked the windows updates history and one of the updates was something related to the bluetooth, so who knows, maybe was from the windows driver...

All comments

Cory-Acer

I'm making a few assumptions, but it sounds like your device did not come with something other than Windows 10 preinstalled?

Have you tried the Bluetooth driver off of our website? http://global-download.acer.com/GDFiles/Driver/Bluetooth/Bluetooth_Atheros_10.0.0.137_W10x64_A.zip?acerid=635809027626077945&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G9-791&OS=ALL&LC=en&BC=ACER&SC=PA_6

Thanks,
Cory

Fictive

The laptop came with Linux, I installed window 8.1, there were now drivers available so I updated it to Windows 10.
Already tried installing the driver from the Acer webpage and nothing changed.

Cory-Acer

I really doubt there is an issue with the bluetooth device itself. Were you able to test on Linux and did it work?

I would also look at making sure all of the Windows updates are installed. I've seen a lot of minor issues come and go with MS updates, more than I remember in recent history at least.

Fictive

No, i haven't tried it in Linux Smiley Sad

Yes, all the updates are already installed. I also think is a software program, not the hardware itself.
I even tried installing a different driver, from a different manufacturer, with no success!
I don't know what I am missing!

Fictive

ok... so it seams that the problem solved itself, I checked the windows updates history and one of the updates was something related to the bluetooth, so who knows, maybe was from the windows driver...