acer es1-411 & windows 10 - no working with november update

luca
luca Member Posts: 6 New User

In December I have bought a notebook acer ES1-411 with win 8.1 updatable to win 10. I have made the updating to win 10 when the icon of Microsoft has appeared. After the installation of win 10 when it download and install the cumulative update (November Update) the notebook is jammed on screens of start with the writing Acer. And I must format the notebook. I have not found any solution. I can stop all the update but is unthinkable that a new pc cannot updated. Then I have forced to reinstall Windows 8.1. I'm very disappointed of this notebook Acer because it is unthinkable that a new product doesn't support this operating system. It was sold me as Windows 10 updatable but it's fake.

Somone can help me? Any suggestions?

thanks

luca

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Es1-411 is fully supoprted by Acer to upgrade to windows 10:

    http://www.acer.com/ac/en/US/content/support-product/5610;-;Aspire%20ES1-411

     

    Probably during the november update, something went wrong, by the way you can try a windows 10 clean install, downloading it from Microsoft.

    http://community.acer.com/t5/Knowledge-Base/Windows-10-Installation-Recovery-Media-Creation-and-Use/ta-p/394236

    I'm not an Acer employee.
  • luca
    luca Member Posts: 6 New User

    Hi

    thanks for the answer

    Es1-411 is fully supoprted by Acer to upgrade to windows 10:

    http://www.acer.com/ac/en/US/content/windows10-eligible-models

     

    but Es1-411 unfortunately not support the Windows 10 November update:

    http://www.acer.com/ac/en/US/content/windows10-update

     

    I think it's a bug of Acer because the notebook is new and sold as win 10 upgradable!!!

    false advertising Smiley Sad

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    as i wrote, i would try a clean windows 10 installation using microsoft download tool.

    I'm not an Acer employee.
  • luca
    luca Member Posts: 6 New User

    i try a windows 10 clean installation at least 10 times, it work for few days until it install automatically update

    i try also the microsoft tool "wushowhide" to select wich update win 10 must be installed or not installed but it doesn't work well so it install also Cumulative update (as November Update) and stop the pc at start with the Acer Logo!! so i must do a new clean installation!!!

    then I have surrendered and I have installed win 8.1

    Smiley Mad

  • luca
    luca Member Posts: 6 New User
  • luca
    luca Member Posts: 6 New User

    as you can see from screenshoots for microsoft my notebook is ok for upgrade to win 10.... unfortunately after update everything stopped!!!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i understand but...everything stopped is a little bit generic. Smiley Happy

     

    Jammed at Acer logo, was the boot logo or Acer logo with spinning circle?

     

    if you do a clean install using a windows 10 bootable media, downloaded from Microsoft, this include all the major updates, including novemeber; so i think it will work without any issues.

    I'm not an Acer employee.
  • luca
    luca Member Posts: 6 New User

    the notebook stopped  during boot with Acer logo with spinning circle (the spinning circle stopped on screen without completing circle)

    i do a clean install using a windows 10 bootable media, downloaded from Microsoft

    i don't know if include also updates to version 1511 that i think is the version included in cumulative update taht stopped my pc

    thanks for your patience Smiley Very Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.