B3-A20 not charging above 13%

BigglesButler
BigglesButler Member Posts: 2 New User

2 month old B3-A20 tablet - left charging overnight, flat battery in the morning. Eventually charged up to 13% and stopped. Tried different cables/chargers.

When plugged in it says "charging over USB" - but won't get past 13% for some reason. Maintains 13% if left on charge.

Any suggestions on what this could be ?

 

There is an update available but I need 20% to install!

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you tried to charge it turned off (if system doesn't boot automatically when connected).

     

    another things to try is to do a factory reset and try to charge it:

    settings/backup&reset - factory data reset

    remember to backup your personal data first.

     

    if it still not charge over 13%, give Acer support service a call.

    I'm not an Acer employee.
  • BigglesButler
    BigglesButler Member Posts: 2 New User

    Thanks for the reply - just switched off and plugged into mains and is now slowly charging!

    What does this suggest ?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can be a battery controller issue, so sometimes you need to charge it turned off to reset it.

    I'm not an Acer employee.