Unable to register and wireless keep dropping out on Aspire E15 (E5-574)

din

Boought a new laptop yesterday (Sydney - Australia), two issues so far:

 

1. Wireless connection on the laptop keep dropping out. Its not the wireless reception issue because I have a dell laptop and mobile devices, which has no issues. Laptop randomly shows no internet connection then I have to use troubleshoot problem options and it get fixed.

 

2. Unable register the device from the "Acer Portal". It shows registerting then shows message unable to register.

 

Was expecting a smooth setup for the brand new laptop.

 

Thanks

JDPILLMANN

I had a similar problem with my 5G wifi dropping.  I switched the "channel bandwidth" on my Asus router from 80 Mhz to 40 Mhz.  That cleared up the 5G wifi drop problem.  I did not experience the drop on my 2.4 Ghz network.  Hopefully that helps.

philetus

Did you go here and sign in? http://www.acer.com/ac/en/AU/content/acerid-account

Did you use the correct number?

http://acer-in.custhelp.com/app/answers/detail/a_id/7828/~/locating-your-snid-or-serial-number

You can also open a Command Prompt as Administrator and type wmic bios get serialnumber

TeresaHsu

Hi din,

 

For unable to register Acer device, sorry for any inconvenience.

I suggest you can register your Acer device on Website. Please follow the steps below.

1. Please sign in your Acer ID in Acer Website.
2. Click [My Products] to check whether your Acer device is registered. If not, you can click [Register a product] at the left, then fill the registration information required and click [REGISTER A PRODUCT] at last.

  

Acer BYOC Apps Support

Cory-Acer

Hi din,

 

I'd just like to provide a couple of suggestions for your issues.

 

1. Wireless - I understand that you have other products on your network, but I'd try the E15 on a separate network like a public network if possible to see if the dropping continues. If it doesn't, look at updating the firmware of your router, and then look at changing channels, frequency and a few other tweaks that can help limit issues. Here are some good places to start: http://www.werockyourweb.com/your-wireless-connection-dropping/

 

2. Registration - A series of improvements were implemented last week and I suspect your issue will be resolved. If you could, please try again and if you continue have trouble, send me a screenshot via private message and I'll escalate the issue.

 

Thanks,
Cory

din

Registration issue has been fixed, thanks you. I have tried manually register the product but message keep popping up that product not registered. Anyway, its fixed now.

In regards to wireless issue, I will try your suggestions, post any update in here later.