I purchased 6 Veriton X2631 machines. When I plugged any into my network they would work but one of them would always occupy a second IP outside of the scope of my DHCP server. There would be a duplicate MAC address and a second IP as long as any ONE of them was plugged in this IP would be occupied, causing a conflict with my equipment I called support for an hour and they blamed my network. I had new network wires run, replaced a NIC on printer and brought in an expert for 3 hours on my router and switches - nothing. I called support again as I was able to I duplicate this issue on 3 different networks in 3 different physical locations. I purchased 6 seperate network cards and insalled them and the issue disappeared. They still blamed my network after I explained this for 2 hours with support. Eventually I FOUND the setting MYSELF - took 30 seconds to change and the issue was gone. When I called to complain - they said it was outside of the scope of support. REALLY? Machines that grab an IP and cause a conflict and your support does even know why or how to stop it. I told them I would tell them the solution when they pay my bill - $300 for my time and $300 for the network expert. WORST. SUPPORT. EVER. BBB is the next stop. #NeverAcer
