My V 15 has started having display driver crashes

bgreenawalt
bgreenawalt Member Posts: 3 New User

So far, my V 15 has had a number of display driver crashes while on the internet using Firefox.

It has restarted again right away but I still have to close Firefox and restart it.

If there was an error code, I didn't notice it.

 

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Have you tried updating Firefox and/or updating your graphics driver?

  • sharky25k
    sharky25k Member Posts: 473 Skilled Practitioner WiFi Icon

    Hi,

     

    I have a question for you? Do you have intel HD graphics driver 4256 (I am refering at the last 4 numbers from the driver version) or 4248? If yes... then there is the problem. Those two are the **bleep**tiest drivers for Intel HD graphics in W10 at least as I know for VN 15 with Intel HD graphics 4600. The first one is installed by microsoft, and the second one is on the acer web page... If this is the case you know your problem. There were a few complains about the same thing in this forum.

     

  • bgreenawalt
    bgreenawalt Member Posts: 3 New User

    Just updated my driver. 

    Old one was from 8 2015, new one is dated 1/6/2016

    My display driver is an HD Graphics 520.

     

  • bgreenawalt
    bgreenawalt Member Posts: 3 New User

    Just had the same problem again.

    Display driver crashed and recovered.

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Have you tried the Intel system identification utility?

    http://www.intel.com/content/www/us/en/support/siu.html