freezing computer

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dickyp
dickyp Member Posts: 6 New User

my Acer E 15 Start laptop computer continually freezes after a short period of use. The remedy supplied by Acer does not work. "turn off computer. Turn back on and when logo appears press Alt and F10 then blue screen appears" but NO IT DOES NOT.

Can anybody help please

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    can you please report:

    complete laptop model

    which windows OS version installed?

     

    if you do ALT=F10 it goes blue screen?

     

    if so, call Acer support service or your seller, you laptop need to be serviced

    I'm not an Acer employee.
  • dickyp
    dickyp Member Posts: 6 New User
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    laptop is Acer E 15 start operating on window 8.1

     

    Acer say the screen should turn blue but it does not.

     

    Thanks

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    so what happen when you press Alt+F10 at boot?

    I'm not an Acer employee.
  • dickyp
    dickyp Member Posts: 6 New User
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    the screen initially goes blank then I think it is called a screen saver appears. i then click on the screen when the log in screen appears

     

    thanks

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    I suggest you to call Acer support service again and tell them that Alt+F10 didn't work.

    I'm not an Acer employee.
  • Marvis1234
    Marvis1234 Member Posts: 2 New User
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    Will not reboot past acer insignia
  • Marvis1234
    Marvis1234 Member Posts: 2 New User
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    Whats the phone number please
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    open a new discussion

    I'm not an Acer employee.