Before my 1 year warranty ran out I sent my computer in for service. They "fixed it" and sent it back, however, that same day I noticed the problem was not fixed. My 1 year warranty had expired by this time but they said there was an additional 90 day warranty after getting the computer back from service and they told me to send it back in so they could “have their best guy” fix it. (too bad their best guy wasn't working the first time I sent it in, could have saved me time and money on packing and shipping costs) Since getting my computer back the second time, I have encountered another related issue and need assistance. I am still within the additional 90 day warranty time after getting my computer back, however, when I call the Acer Support number the automated system says my computer is out of warranty and automatically forwards me to a pay per service 3rd party support company. My computer is under warranty; I should not have to spend money to get service when it is under warranty. I can not find any other way to talk to a person to get this resolved. I already had very low satisfaction with the majority of my calls to Acer Support before now. This makes it even worse and leads me to tell people not to buy Acer computers. Please, could someone from Acer help a customer out? Thanks.
