liquid jade z s57 battery drain

zflajpan
zflajpan Member Posts: 12 New User

I purchase S57 this month and i have heavy battery drain when phone is in a sleep mode.12h top without even i have not touching anything. Is there a solution.I have not any application beside stock.

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Answers

  • zflajpan
    zflajpan Member Posts: 12 New User

    I solve my self, turn wifi on sleep mode to NEVER.Thanks Acer for no reply.

    Still waiting for Lollipop or Marshmallow rom.

     

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I am looking into this for you. Can you provide the serial number or SNID of your phone and the software build you are using?

  • zflajpan
    zflajpan Member Posts: 12 New User

     

     

    Build number : Acer_AV0K0_S57_1.006.00_EMEA_CUS1s

     

    iMAGE VERSION: Acer_AV0K0_S57_RV01RC06_EMEA_CUS1s

     

    Kernel Verzion : 3.10.48

    Android 4.4.4

     

     

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Thanks. We will look into this report. FYI...I edited out your serial number and SNID for privacy reasons.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    There should be an update that may resolve this. Try checking for the update settings-about phone- system updates. You may have to try several times to receive the update. Please let me know if you do not receive an update

  • zflajpan
    zflajpan Member Posts: 12 New User

    I tried several dozen times but it say: Failed to update to network or server problem.Please try again later.0006:java.net.SocketTimeoutException or 0001:503

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    Hello.
    I also have problems but more. The smartphone starts sometimes very blunt, for a long time to respond to pressing, open attachments, reboots by itself. Reset to factory settings, half a day is fine, then intermittently starts to fail. The problem for many users on the forums it is actively discussed, but no solution. Wrote in support, promised to pass the information on to the developers and solve the problem by software update. But still silence. Very disappointed with the support. Even at work webinar with your staff, we talked about high support, but it is not there. Now I do not know how to offer your products to buyers. Promised Android 5, is not complied with, promised to fix problems, not fulfilled.

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    Here's the data device Image Version Acer_AV0K0_S57_RV01RC07_EMEA_CUS1 Namber Acer_AV0K0_S57_1.007.00_EMEA_CUS1 SNID 5309033**** SN HMHMZEU001530DC8A0****

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Aleksicc,

    I can assure you we are working to completely understand this issue and provide a resolution. I forwarded your build information to my development team and will provide an update as soon as I have more information. We really appreciate your patience while we look into this.
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    I just learned a new update should begin pushing an update on 4/4/2016. Please report back any findings after receiving this update.
  • Aleksicc
    Aleksicc Member Posts: 16 New User

    There is no update for the smartphone. And error constantly popping up, 0001.503 bad swsi with the server or it is not available. So when all the same Great Acer will release a hotfix for their product???

  • zflajpan
    zflajpan Member Posts: 12 New User

    No update , failed to update, like Aleksicc ,phone have sometimes annoying lagg.Everything stops for few seconds then resume working normaly.Waiting for update.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If you haven't got the update, please keep checking. It should have started pushing on 4/31, but this may vary by region.

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    We will wait, but it is trusted hardly.

  • zflajpan
    zflajpan Member Posts: 12 New User

    Better waiting for good Rom than fast rubbish.

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    The update appeared, but I can't download, error 0001:503. Device factory, was not changed, the root has not been set.

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    Finally got the update, it's harder than it looks, the constant errors when you try to download and install the update. Became faster, the keyboard now does not hang, began to think less in Google Play. And kind of has more free RAM.
    But still I would like Android 5 on our device. The processor is 64 bit, and on Android 4.4 it is not revealed fully. All smartphones with similar features are already on Android 5, only behind Acer, which may lead to say on future sales. Because it will be easier to buy a purebred Chinese, but with good support and updates.

  • zflajpan
    zflajpan Member Posts: 12 New User

    How many times you click upgrade.I allways get error.

  • zflajpan
    zflajpan Member Posts: 12 New User

    From what region are you.Country?

     

  • Aleksicc
    Aleksicc Member Posts: 16 New User

    Russia. A very long time trying, all the time the error jumped out, but then it happened, after I tried to check and drifted error.