M5 583P Shutdown Failure, again...

benton582

I still have the persisting problem, which seems to not be the BIOS being at fault. It is on the latest verson, and I checked drivers and appications, and it seems to be a hardware side problem. What could be triggered in the hardware that can stop a computer from turning completely off? 

 

Hardware when doesn't turn off correctly: Backlit keyboard, possibly HDD, as there is a small mechanical moving song.

IronFly

close all your application then

windows logo key + x

command prompt (admin)

type

shutdown -f -s -t 0

 

check if your laptop shutdown completly or it still hang.

 

you can also try to turn off "fast startup" and check shutdown again:

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html

philetus

Are you at the 2.30 Bios version in this one?

Will it shut down if you hold the power button down?
see if you can find the stopage in event viewer

http://www.sevenforums.com/tutorials/160855-shut-down-view-details-last-shutdown-computer.html

benton582

The shutdown seems fine, but it keeps some compoment on, probably HDD or Fan. And leaves backlit keyboard lights on, and you can turn it off as well in this state, so I have no idea what's wrong with the thing.

 

 

Log details: Also, <Redacted> is to protect my name.

Log Name: System
Source: User32
Date: 3/3/2016 11:36:27 PM
Event ID: 1074
Task Category: None
Level: Information
Keywords: Classic
User: <Redacted>
Computer: <Redacted>
Description:
The process C:\Windows\System32\RuntimeBroker.exe (<Redacted>) has initiated the power off of computer <Redacted> on behalf of user <Redacted>\<Redacted> for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="User32" Guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" EventSourceName="User32" />
<EventID Qualifiers="32768">1074</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-03-04T07:36:27.756504900Z" />
<EventRecordID>10428</EventRecordID>
<Correlation />
<Execution ProcessID="580" ThreadID="2300" />
<Channel>System</Channel>
<Computer><Redacted></Computer>
<Security UserID="S-1-5-21-547026729-3581809190-3623302305-1001" />
</System>
<EventData>
<Data Name="param1">C:\Windows\System32\RuntimeBroker.exe (<Redacted>)</Data>
<Data Name="param2"><Redacted></Data>
<Data Name="param3">Other (Unplanned)</Data>
<Data Name="param4">0x0</Data>
<Data Name="param5">power off</Data>
<Data Name="param6">
</Data>
<Data Name="param7"><Redacted>\<Redacted></Data>
</EventData>
</Event>

philetus

Have you tried loading the default settings in the Bios?

IronFly

close all your application then

windows logo key + x

command prompt (admin)

type

shutdown -f -s -t 0

 

check if your laptop shutdown completly or it still hang.

 

you can also try to turn off "fast startup" and check shutdown again:

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html

benton582

The first method that you suggested didn't work, it only fixed the backlit keyboard from lighting up, then disabling fast startup seems to work, I need to test it out more. But thanks! I'll make sure to mark it as solution when I test it a few times.