I cannot get my acer v3-731 to reformat after the windows 10 upgrade.

debd1958
debd1958 Member Posts: 1 New User

I upgraded to windows 10 and have had problems with my computer ever since. I tried to restore it back to factory and it will not restore it doesnt give me a reason just says nothing has been changed.I can not get the laptop to even shut down properly. I have done the alt f10 on startup and the onboard restore program both say the same thing, it could not do the restore and nothing has been changed. I tried to go back to windows 7 and it wont do that either.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Probably you updgraded to windows 10 more then 30 days, so windows 10 deleted the windows.old folder that permit to revert back to previous OS.

     

    ALT+F10 probably is not working because windows 10 bypassed the Acer recovery, if still intact.

     

    can you take a screenshot of disk management and post it here?

     

    windows logo key + x

    Disk management

    expand window and then take a screenshot

    (to take a screenshot, windows logo key +printscreen; it will be saved under images/screenshots folder)

    I'm not an Acer employee.