My S56 smartphone will not switch off.

qd11
qd11 Member Posts: 2 New User

My S56 smartphone will not switch off and displays the ACER LOGO all the time. Nothing else.

It was working Ok yesterday but when I came to use it today, it just displays the ACER Logo.

Does it require draining the battery and recharging.Any help will be very welcome.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    shutdown you device

    long press power button + volume down

    keep pressing until you see the recovery screen

    choose wipe data/factory reset

    once done

    choose reboot system now

    I'm not an Acer employee.
  • qd11
    qd11 Member Posts: 2 New User

    Yes thanks. That sorted out my problem.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.