Touch Screen not working - V3-372T

jfayers
jfayers Member Posts: 2 New User

There is no listing for HID Compliant Touch Display in Device Manager.  There are a few generically named HID listings and i tried turning those off and on again but only succeeded in disabling my touch pad and turning it back on.

There is no "Pen and touch" listing in Control Panel.  I'm not sure if it was there before or if that option even still exists in windows 10.  I hadn't gone looking for it until this happened.

The touch screen worked up until about 5 days ago.

The laptop came brand new with windows 10 already installed and was not upgraded from 8.1 or some other version.

 

  • I went back to a restore point and then to an earlier restore point again and neither one made it start working again (one was from 4 days ago, the other was from 15 days ago).
  • I uninstalled the most recent windows update which looks to be security related.
  • I also ran Windows Troubleshooting which did something but had no effect on touch screen (I used the "Troubleshooting" in Control panel for Hardware).
  • I have tried to update drivers.
  • I downloaded the specific driver pack for my model of laptop available at http://www.acer.com/ac/en/GB/content/drivers
    • specifically, I downloaded and installed:
VGAIntelVGA Driver20.19.15.4300174.8 MB2016/01/13Download

But, while compatible, this did nothing for the touch screen portion.

 

I also:

  • rolled back the updates to get rid of the recent windows 10 cumulative update.
  • reset windows (reinstalled the OS, but did not get rid of my documents)
  • tried deleting the "USB Input Device" that shows up under the HID section of Device Manager (it always came back)
  • tried changing the device driver to be the Standarfd HID Compliant Touch Screen driver instead.  Restarted.  Touch screen still not functioning.  Updated it back to the USB Input Device.
  • did the same for HID-Compliant-Vendor-Defined Service in the same area with the same result.  it's back to what it was before.
  • run windows update multiple times at the request of a microsoft specialist
  • checked the UEFI Bios to see if there was anything in there that would have anything to do with this and didn't see anything.
  • rebooted into a mode that turned off Driver Signing in the hope that maybe it just wasn't loading because the touch screen driver was not compatible in some way with the new update.
  • After all that I reset the laptop again removing everything including my files, still nothing.
  • I then reset it all the way back securely since I figure I'll have to have it serviced already (30 days after purchase).
  • Turned it off and on again.

 

None of this had any effect at all.

 

Fn+F7 does display the overlay indicating that it's trying to interact with the system to turn off or on the touch screen, but this has no actual effect other than displaying that overlay.

 

Anyway, i'm forced to conclude that it's corrupted or incompatible in some way with windows 10.  Or that something is physically broken.  Super irritating since this laptop and model are brand new as of January.

 

Any other ideas?