I have a Acer we bought in 2011 now all of a sudden im getting message that says counterfeit Version

Crazyanna1
Crazyanna1 Member Posts: 2 New User

I have A Acer Predator we bought in 2011 now all of a sudden I'm getting a error message that says I have a Counterfiet Version of Windows I can't do Critical Updates or nothing, Has anyone else had this problem? And Acer wants 199.00 to even talk to me because my subscription has expired. Any Ideas?

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Has any hardware in the system been replaced? 

     

    Have you tried contacting the Microsoft activation number in Computer properties to see if Microsoft can activate it?

  • Crazyanna1
    Crazyanna1 Member Posts: 2 New User

    No  Hardware has been installed, I went to computer properties and at the bottom it says"STATUS NOT AVAILABLE"  "PRODUCT ID NOT AVAILABLE" So now what should I do?

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Is the recovery partition on the system still in tact? My best recommendation would be to reinstall our OEM version of Windows. It should automatically activate Windows on your system. If you completely power the system off and press Alt + F10 as soon as you power it back on, will it allow you to recover? You can find a video showing you how at http://acer.custhelp.com/app/answers/detail/a_id/35232