Switch 11 SW5-171-36SV Hard drive issue

fvdakker
fvdakker Member Posts: 3 New User

I have an Acer Switch 11 and have issues with my hard drive.

It started with programs that couldn't start randomly. It got an error a file could not be found.

 

Not long after that, I got blue screens and errors about memory management.

The end of the story is that it doesn't startup anymore: No Accesible boot device is the error it shows.

I can access the W10 boot menu, but every option to restore fails

Is the hard drive broken or can something else be the cause of this behaviour?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    since Switch11 uses an eMMC SSD type, this issue can be related to some damageon it.

    I suggest you to call Acer support service.

    I'm not an Acer employee.
  • fvdakker
    fvdakker Member Posts: 3 New User
    I lost my confidence in the Acer repair center in The Netherlands.
    They claim I opened the machine and guarantee was void. I never did so (as I know this will open discussion).
    Further, they want to replace the casing and LCD module. Both don't seem to make sense to me.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    as last resort you can try to re-install windows 10 from an USB bootable media.

    http://community.acer.com/t5/Knowledge-Base/Windows-10-Installation-Recovery-Media-Creation-and-Use/ta-p/394236

    I'm not an Acer employee.
  • fvdakker
    fvdakker Member Posts: 3 New User
    Thanks for the tip!

    I tried a reinstall of W10 via USB already. It did not solve it either.

    Probably I'm most frustrated by the response of the Acer repair that doesn't accept the warranty they should have.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i understand your complain but...i can't help you further on my side, since (probably) it's an hardware fault. Smiley Sad

    I'm not an Acer employee.