My webcam keeps turning on and off - Aspire M5 481 PTG

rapha12378

Hi there,

 

My webcam was working fine, but last week it started turning off and on constantly when I am in a Skype or Hangouts conversation. The green light indicating that the camera is on keeps blinking, and hangouts tells me they cannot connect to my webcam.

I used to be on Windows 8.1, and my driver was up-to-date, I even reinstalled it, but it did not change anything. I installed Windows 10 but it still does exactly the same thing.

 

Is there anybody out there who could help?

Thanks so much!

Raphaelle

JordanB

Raphaelle,

 

These are the steps that I would take to help determine if I had a software issue or hardware issue or network issue.

 

1.  Backup important personal files

 

2. Go back to Windows 8.1

 

 

3.  Create a USB factory default recovery drive (if you haven't already)

 

 http://acer.custhelp.com/app/answers/detail/a_id/26287

 

4. Reset your computer to factory condition.

 

http://acer.custhelp.com/app/answers/detail/a_id/29934/related/1/session/L2F2LzEvdGltZS8xNDU2MzIyMzI4L3NpZC9VRjc3VVRKbQ%3D%3D#_ga=1.164419705.719562967.1455242058

 

If it works fine under factory condtion, then it was probably a software issue.  If you still have the problem, then it might be a hardware issue.  But just to make sure.  Take your computer to a different location (different Wifi location---different wireless router----network).  You can also try it by connecting to ethernet instead of Wifi.  I'm not real savvy with Skype or Google Hangouts and how it interacts with your camera light indicator (or if it does).