chromebook cb5-571 doesn't boot

decoyoctopus
decoyoctopus Member Posts: 3 New User

Chromebook cb5-571-C9GR practically new.

after trying a powerwash of the device it doesn't boot anymore. Every time I press the power button the device doesn't boot up, the only thing that happens is that the screen keeps blinking and the fan works, but leaving it unplugged the machine doesn't give any signs of life.

Tried different operations:

-pressing power button, many times, plugging and unplugging the power cable

-trying hard reset with ESC+F3+power, it only restart and keeps blinking

-powering up with a chrome OS recovery usb

Nothing worked.

Please help!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if even recovery USB didn't work, i think you need to contact Acer support service.

    I'm not an Acer employee.
  • decoyoctopus
    decoyoctopus Member Posts: 3 New User

    ok I understand. I have just called acer support and they say to send them the noteboook. 

    Maybe this is a problem: the battery is internal and in order to disconnect the battery I opened the device. Does it void the warranty? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you broke any warranty label, yes.

    I'm not an Acer employee.
  • decoyoctopus
    decoyoctopus Member Posts: 3 New User

    Ok, I don't think so....hope I'm right. Thank you for you response 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.