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i can't found imaging device in Device Manage. i using Acer Aspire R14 R5 471T

 My skype cannot detect webcam. i can't found imaging device in Device Manage. i using Acer Aspire R14 R5 471T

FAQ & Answers

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    check if it's disabled:

    windows logo key + x

    device manager

    click on View tab, click on Show hidden devices

     

    have a look if it's visible or there's an yellow exclamation mark

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • weesinchinweesinchin Posts: 5Member

    Thanks! not founding.

    i found Display adapter, IDEATA/ATAPI controllers and storage controllers

    got yellow exclamation mark. not sure isn't cause the problem!

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    double click on Yello exclamation mark
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • weesinchinweesinchin Posts: 5Member

    The info as below:

     

    Intel(R) HD Graphics 520:

    PCI\VEN_8086&DEV_1916&SUBSYS_105A1025&REV_07 

     

    Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI:

    PCI\VEN_8086&DEV_9D03&SUBSYS_105A1025&REV_21 

     

    Microsoft Storage Spaces Controller:

    Root\Spaceport

     

     

     

     

  • IronFlyIronFly Posts: 18,069ACE Trailblazer

    Windows 10?

    http://www.acer.com/ac/en/US/content/support-product/6397;-;Aspire%20R5-471T

     

    download and install in this order:

     

    Intel IO drivers

    Intel chipset drivers

    Intel VGA drivers

    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • weesinchinweesinchin Posts: 5Member

     After downdown and re install 3 driver the yellow exclamation mark still there.

    camera stiil cannot working.....

  • IronFlyIronFly Posts: 18,069ACE Trailblazer
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • weesinchinweesinchin Posts: 5Member

    Update:

    i sent to Acer service center. above issue is cause by hardware mainboard faulty.

    Change panel set and mainboard, and now function ok.

     

     

    thanks!

  • IronFlyIronFly Posts: 18,069ACE Trailblazer
    Good to hear it.
    I'm not an Acer employee.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Fred2017Fred2017 Posts: 1Member

    I have the same problem. Built in camera not detected. All drivers updated, got online support from Windows team and they did all the updates but still does not work. They advised to check with ACER.

    Device Ids check shows this: "Unknown USB Device (Device Descriptor Request Failed"

    My device Acer Spin513-51

     

    Can you please help?

     

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