Sound is terrible but when I lock the pc with sound playing it goes full volume and quality.

haffiauli

My Acer Aspire V5-573G plays sound like its coming from inside a tin can no matter if its from the built in speakers or an external speaker/headphone. But if i lock the pc with the sound playing it kicks in with full volume and quality. This started after i got my second windows 10 upgrade (first got it then did a factory reset because of another issue and installed windows 10 again). 

I've tried update-ing all the audio drivers and disabling them and enabling.

 

Is anyone familiar with this problem?

IronFly

if your system has Dolby audio, check if it's enabled and try to turn it OFF/ON to check sound changes.

IronFly

if your system has Dolby audio, check if it's enabled and try to turn it OFF/ON to check sound changes.

JordanB

Can you post your complete model number?

 

Here is an example of a complete model number.....

 

Acer Aspire V5-573G-54208G50aii

haffiauli

Thanks anyway but that advice about turning Dolby off and on worked!

haffiauli

That totally worked! Thank you so much IronFly, this has been driving me nuts for a month now. 

IronFly

You welcome.

bronkeech

how do i check if if dolby audio is on or off?

IronFly

Look at the icons on tray (near clock and date), normally you can open Dolby panel clicking on its little icon. (Double D with blue background).