bought used computer - has non authentic software.

Mysterie

My sister has a used computer but the original windows had been over written with a sham copy of windows, I usually help her with computers but I am going around in circles with this one. I was advised to contact Acer and see if they have the original disks but I cannot find the right people to ask. Does anyone here know how I can get the original windows 7 that was legal back on the laptop. I am in Australia - there is no Acer help here.

 

Thanks

GuruAid-CS

If you are sure that the laptop came pre-installed with Windows 7 from Acer, you can contact Acer support in Australia through the link below for further assistance:
http://www.acer.com/ac/en/AU/content/service

 

If the laptop did not come pre-installed with Windows 7, you can download Windows 7 ISO file from the link below and try reinstalling Windows. To download the ISO file and to reinstall Windows, the following links can be helpful:
Note: This option is recommended only if you already have Windows product key. If you don't have one, skip this step and move to next step.
https://www.microsoft.com/en-au/software-download/windows7
http://windows.microsoft.com/en-au/windows/installing-reinstalling-windows#1TC=windows-7

 

If you don't have Windows 7 product key already, you will have to buy one and then reinstall Windows. To do this, the following link can be useful:
http://windows.microsoft.com/en-au/windows/get-windows-product-key#get-windows-product-key=windows-7

 

Hope this will help you.

Mysterie

That link may say Australia but it is in east Asia NOT Australia. As I stated the original windows was on the computer when it left the factory but previous owner has put as sham copy over it.