System restore

jayman1958
jayman1958 Member Posts: 2 New User

I can't log into my Gateway computer. I have a usb flash drive with the recovery data on it.  I have shut down the computer. Then I inserted the flashdrive. Then when the Gateway logo appears I pressed the F2 key.  I have tried pressing the key rapidly during booting up and I have tried pressing the F2 key just once. Each time I am brought back to the login page which is the problem. For what it's worth it's using windows ten vs.what's on the recovery drive, if that has any bearing.  Any help would be great. Thanks.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Gateway laptop model?

     

    by the way to access boot list menu, you need to press F12 (if BIOS enabled).

    I'm not an Acer employee.
  • jayman1958
    jayman1958 Member Posts: 2 New User

    I worked on this with microsoft over the phone for over two hours.  We tried the F12 key and more.  No luck looks like I need to take it to the shop.  Thanks for replying and trying to help.